About the 'RCSI is disabled' error received during the 14840 to 14940 version transition in Servicedesk Plus MSSQL DB usage

In environments where MSSQL DB is used, RCSI must be enabled in the DB.

Below is a link to the relevant steps and a screenshot from a previous study.



https://pitstop.manageengine.com/portal/en/kb/articles/no-managed-connections-steps-to-enable-read-committed-snapshot-isolation-mssql

You can continue with the update by following the steps below with the Master DB user.



https://help.servicedeskplus.com/introduction/service-desk-system-requirements.html

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