Servicedesk Plus - Text and Logo Editing in Browser Tab

This article includes steps on how to edit the icon and text appearance in the browser tab of ServiceDesk Plus.

Note: The following test procedure was implemented in Servicedesk Plus version 14930.



Note: It is recommended that you take a snapshot of your Servicedesk Plus server and stop the Servicedesk Plus service before the steps.

Steps to Edit Icon and Text in Browser Tab

1. Backup Default Favicon.ico File
   Keep a copy of the existing favicon.ico file as a backup.

2. Create Custom Icon
   Create a 16 x 16 pixel icon using any graphic design software (e.g. Paint) and save it in .ico format.

3. Rename or Change Default Icon
   You can keep the default favicon.ico file by renaming it or replace it with a newly created custom icon. Do this under the following paths:

   • C:\ManageEngine\ServiceDesk\webapps\sd\images
   • C:\ManageEngine\ServiceDesk\webapps\ROOT\images
     

Important: After changing the name of the existing favicon.co file, update the name of your file to favicon.ico.

1. Edit Company Name or Custom Text to Appear in Browser Tab

   • Run Notepad as Administrator
     Right-click on the Notepad application and select "Run as administrator".
   • Open rebrandInfo.xml File
     Open the rebrandInfo.xml file using the following path:
     C:\ManageEngine\ServiceDesk\conf
   • Edit Text
     Edit the specified field in the file according to your needs and save the file.
     

Note: Do not use Turkish characters in the Product Name field.

Additional Steps for Changes to Appear

5. Clear Browser Cache to Make Custom Icon Appear
   To make the special icon appear in the browser tab, clear the browser cache or refresh the page by pressing Ctrl + F5 .

6. Applying rebrandInfo or Product Name Changes

   • Restart ServiceDesk Plus
     Restart the ServiceDesk Plus service for edits to the rebrandInfo.xml file or changes to the product name to take effect.
   • Clear Browser Cache
     Clear the browser cache again. After this process, the customized text should appear in the browser tab.

Once you complete these steps, the customizations you made will appear successfully in the browser tab.



After the change, the name on the SDP login screen will also be updated.



If you need support for the steps, you can reach our support team by sending an e-mail to destek@wotech.com.tr .

• Related Articles

• ServiceDesk Plus – Configure Technician to See Only Requests on Their Site

  Scenario Let's say you have a branch or department in a different location or country. In such a scenario, you may want to integrate this branch or department into your existing Servicedesk Plus structure. However, you will need to create a separate ...

• ServiceDesk Plus - Creating User List Additional Field in Request Form

  When opening or editing a request, there may be times when we need to enter user information (name/surname) in addition to requester and technician information. Such situations may cause us to write incomplete or incorrect name and surname ...

• Servicedesk Plus - Criteria for Determining Uniqueness of Workstations in Inventory Scanning

  Criteria for Determining the Uniqueness of Workstations in Servicedesk Plus Scanning ServiceDesk Plus uses the following criteria to determine the uniqueness of workstations during the scanning process: Service Tag Workstation Name Thanks to these ...

• Servicedesk Plus - Changing Local Account Password Using Script

  Reset Local Authentication Password You can follow the steps below to activate local authentication when logging into the SDP portal or to easily change the password of accounts used with local authentication. How can you change the password of your ...

• Servicedesk Plus Linux Server to Windows Server Migration

  Hello, In this article I will cover migrating ServiceDesk Plus from Linux to Windows. 1) Stopping the Application and Taking Backup in Linux - Via terminal, go to the directory where the application is installed. - Run the following commands one by ...