A special widget can be added to the Homepage to solve the problems that users may experience while accessing their current requests and to access the request content in a more practical way. With this Widget to be added to the homepage, the user can ...
Scenario Let's say you have a branch or department in a different location or country. In such a scenario, you may want to integrate this branch or department into your existing Servicedesk Plus structure. However, you will need to create a separate ...
This article includes steps on how to edit the icon and text appearance in the browser tab of ServiceDesk Plus. Note: The following test procedure was implemented in Servicedesk Plus version 14930. Note: It is recommended that you take a snapshot of ...
There may be some scenarios where, after testing Servicedesk Plus and then going live or in long-term SDP usage, the Request ID number is requested to start from 1 again while preserving the configurations. In these scenarios, it is possible to reset ...
When opening or editing a request, there may be times when we need to enter user information (name/surname) in addition to requester and technician information. Such situations may cause us to write incomplete or incorrect name and surname ...
Criteria for Determining the Uniqueness of Workstations in Servicedesk Plus Scanning ServiceDesk Plus uses the following criteria to determine the uniqueness of workstations during the scanning process: Service Tag Workstation Name Thanks to these ...
Reset Local Authentication Password You can follow the steps below to activate local authentication when logging into the SDP portal or to easily change the password of accounts used with local authentication. How can you change the password of your ...