ServiceDesk Plus PDF Export Error (Puppeteer) and Solution Method

PDF Export Error (Puppeteer) – Solution Guide

Hello,

If you are having trouble downloading reports in any format, you may be receiving the following error in the logs.

Warning
❗ Error Description:

After migrating to Puppeteer, you may encounter the following error when exporting PDF:

 Error in Exporting Data java.lang.Exception: {"error":{"message":"An `executablePath` or `channel` must be specified for `puppeteer-core`", ...}}
Idea

🔍 Possible Causes:

✅ Solution Steps:

  1. Download PDF Export Repair Package:

Download the .zip file from the link .

  1. Extract the downloaded zip file and copy all the contents to the following directory:

 /ServiceDesk/custom/pdffolder/

Confirm to overwrite existing files.

  1. Open the command line (CMD or terminal) and run the following command:

Info

🔹 For Windows:

 pdfexport-win.exe "{\"options\":{\"init\":true,\"revision\":\"1370400\"}}"
Info

🔹 For Linux:

 ./pdfexport-linux "{\"options\":{\"init\":true,\"revision\":\"1370449\"}}"

  1. Restart the service
    (For example, from Windows Services or from the terminal with startService.bat / sh startService.sh )

  2. Test the PDF export feature again. Verify that the issue is resolved.

Notes
📌 Note:
The Alias URL setting (Admin > Advanced Portal Settings > Alias URL) must be accessible on the server.


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